Privacy Policy
Mailbox Plus 3000 Green Mountain Dr, Suite 107, Branson, MO 65616 Phone: 417-336-4405 | Website: mailboxplusbranson.com
Last Updated: 8/18/2026
Introduction
Mailbox Plus ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via SMS/text message.
By using our website or services, you agree to the terms of this Privacy Policy. Use of our shipping, mailbox rental, and business services is also governed by our Terms & Conditions, which cover topics such as prohibited items, packaging and declared value coverage, international customs and duties, and drop-off shipments. Where our Terms & Conditions describe how we handle information you provide in connection with a shipment (for example, customs documentation or delivery addresses), those practices are also incorporated into this Privacy Policy.
Information We Collect
We may collect the following types of information:
Contact Information: Name, mailing address, email address, and phone number
Mailbox Rental Information: Details required to establish and maintain a private mailbox, including identification as required by USPS Form 1583
Shipping Information: Sender and recipient details, package information, declared value, and carrier tracking data
Customs and International Shipping Information: For international shipments, information needed to complete customs declarations and forms, in accordance with our Terms & Conditions
Claims Information: If you file a claim for a lost or damaged shipment, documentation such as original invoices or receipts used to establish value, as described in our Terms & Conditions
Payment Information: Billing details processed through secure third-party payment processors (we do not store full credit card numbers)
Website Usage Data: IP address, browser type, pages visited, and referral source, collected automatically through cookies and similar technologies
Communications: Records of your correspondence with us, including phone calls, emails, and text messages
How We Use Your Information
We use the information we collect to:
Provide shipping, mailbox rental, passport photo, and related business services
Process transactions and send transaction-related communications
Respond to inquiries and provide customer support
Send appointment reminders, package notifications, and account updates
Send promotional offers and updates about our products and services (with your consent, where required)
Improve our website and services
Comply with legal and regulatory obligations (including USPS mailbox rental requirements)
SMS/Text Messaging Terms
If you provide your mobile phone number to Mailbox Plus, you may receive text messages from us related to your account, orders, appointments, or promotions, subject to the terms below.
Consent: By providing your phone number and opting in through our website, in-store forms, or other means, you consent to receive SMS/text messages from Mailbox Plus. Consent to receive text messages is not a condition of purchasing any goods or services.
Types of Messages: Messages may include order and shipment updates, appointment or pickup reminders, account notifications, customer service communications, and promotional offers.
Message Frequency: Message frequency may vary depending on your interactions with us (for example, order activity or promotional campaigns).
Message and Data Rates: Message and data rates may apply. Charges depend on your mobile carrier and plan.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. You will receive a confirmation message, and no further messages will be sent unless you opt back in.
Help: For assistance, reply HELP to any message, or contact us directly at 417-336-4405.
Carrier Liability: Carriers are not liable for delayed or undelivered messages. Mailbox Plus is not responsible for any delays or failures in message delivery caused by your wireless carrier.
Privacy of Mobile Information: We do not share mobile opt-in information or phone numbers with third parties for their own marketing purposes. Mobile information is used solely for the purposes described in this policy.
How We Share Your Information
We do not sell your personal information. We may share information with:
Shipping Carriers (UPS, FedEx, USPS, DHL) as necessary to process and deliver your shipments
Service Providers who help us operate our business (e.g., payment processors, website hosting, SMS/email service providers), under confidentiality obligations
Legal and Regulatory Authorities when required by law, such as USPS mailbox holder reporting requirements
Business Transfers in the event of a merger, acquisition, or sale of business assets
Shipping, Customs, and Carrier-Related Information
Because of the nature of our business, some of your information is shared with carriers or used in ways specific to shipping. Consistent with our Terms & Conditions:
Address Accuracy: You are responsible for ensuring that recipient names and addresses provided to us are complete and accurate. If a carrier must correct an address or redirect a shipment, associated fees may apply.
International Customs Forms: For international shipments, information you provide (such as item descriptions and declared value) is used to complete required customs forms. If a customs form must be completed or corrected after your shipping transaction, you authorize Mailbox Plus staff to sign that form on your behalf.
Duties and Taxes: Information related to your shipment may be shared with customs authorities and carriers as necessary to assess and collect duties or taxes on international shipments.
Declared Value and Claims: If you file a claim for loss or damage, we may collect and share information (including original invoices or receipts) with the applicable carrier to process that claim, as described in our Terms & Conditions.
Drop-Off Shipments: Prepaid items dropped off as a courtesy are passed directly to the designated carrier. Because no official receipt or tracking record is created for these items on our end, we hold minimal to no ongoing data related to drop-off shipments.
Inspection: Any item tendered to us may be opened for inspection to confirm it conforms with shipping requirements and does not contain prohibited items; this may involve reviewing information or documentation packed with your shipment.
For the full terms governing prohibited items, packaging and declared value coverage, international shipments, and drop-offs, please see our Terms & Conditions.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations (including USPS recordkeeping requirements for mailbox rentals), resolve disputes, and enforce our agreements.
Your Choices and Rights
You may:
Request access to, correction of, or deletion of your personal information (subject to legal recordkeeping requirements)
Opt out of promotional emails by using the unsubscribe link in any email
Opt out of SMS/text messages by replying STOP
Contact us with any privacy-related questions or requests at the information below
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Mailbox Plus 3000 Green Mountain Dr, Suite 107 Branson, MO 65616 Phone: 417-336-4405 Website: mailboxplusbranson.com